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Our Privacy Policy

This privacy policy is for the website which is owned by Rural & Country Energy Limited, Elm House Farm Buildings, Saighton Lane, Saighton, Chester, CH3 6EN; this policy governs the privacy of users who choose to use the website and it explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to; additionally it will explain the use of cookies and any downloadable documents and files made available to you on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and any third parties interact with you and your computer/mobile device.

The DPA & GDPR May 2018

This website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which came into affect May 2018.

How Do We Collect Personal Data from You?

We obtain personal data from you when you contact us via email through our website; we will use this information to respond to your message and to help us get the information you have requested. Rural & Country Energy Limited does not collect your personal information for commercial marketing use or distribution to any third parties.

The Use and Definition of Cookies

Like most other websites, the website uses cookies to improve the users experience. As required by legislation, this website uses a cookie control system, allowing the user to give explicit permission to allow or deny the use of/saving of cookies on their computer/mobile device. You also have the choice to update your cookie settings at any point in the future via the ‘Update Cookie Preferences’ link in the footer area (on any page) of our website.

Cookies are small files saved to the user’s computer/mobile device that track, save and store information about the user’s interactions with our website; this information allows us to provide users with a tailored experience whilst visiting our website.

Website Visitor Tracking (Google Analytics)

The website uses a third party service called Google Analytics, which collects standard internet log information and details of visitor behaviour patterns; this allows us to find out the number of visitors to the various sections of our website. The information collected via Google Analytics is processed in a way that does not identify anyone; additionally, we do not make, and do not allow Google to make any attempt to find out the identities of users visiting our website.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party anti virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking on any external web links mentioned throughout this website (External links are clickable text/banners/image links that take you to other websites).

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for users personal details on social media platforms. Users are also advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Making a Complaint

You have the right to make a complaint at any time with regards to how we and our website handle your personal data, via the Information Commissioners Office (ICO), who are the UK Advisory Authority for data protection issues (; we would however appreciate the chance to deal with your concerns directly before you approach the ICO, so please contact us in the first instance.

Changes to This Privacy Notice

We keep this policy under regular review; this current Privacy Policy is version 1 and was last updated 22nd February 2024.

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